Victoria Hand was an S.H.I.E.L.D. agent who was sent to meet with Grant Ward during his prison sentence. Ward was arrested for arson and essentially believed his life was over. Hand believed otherwise and convinced him he had the potential to be a better man. With this in mind, Ward accepted Hand's offer of recruitment into S.H.I.E.L.D. 
- In the main reality, John Garrett was sent to meet with Ward, instead of Victoria Hand. Garrett convinces Ward to join HYDRA and Ward took a much darker turn in his life. Whilst in the Framework, the opposite occurs, Victoria Hand meets with Ward and convinces him to join S.H.I.E.L.D., resulting in a more heroic Ward.